Privacy policy

Privacy Policy

Last Updated: 09.09.24

At C1 Gas Heating Services, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website [https://c1gas-heatingservices.co.uk/] or our services.

1. Information We Collect
We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, and address when you fill out contact forms, request a quote, or book a service.
Technical Information: IP address, browser type, device type, and pages visited on our website for analytics purposes.
Service Data: Information related to the services you request, such as your boiler type and installation preferences.
Payment Information: Financial data collected during the payment process for our services.
2. How We Use Your Information
We use the information we collect for the following purposes:

To Provide Services: Process your bookings, provide quotes, and perform boiler installations or heating services.
Communication: Respond to your inquiries, send updates regarding your services, and notify you of offers or promotions.
Improve User Experience: Analyse website performance, monitor user behaviour on our website, and enhance the content.
Legal Compliance: fulfil our legal obligations and resolve any disputes.
3. Sharing Your Information
We will not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:

Service Providers: Trusted third-party service providers who help us operate our business, such as payment processors or IT services, are provided with necessary data to perform their tasks.
Legal Requirements: If required by law, we may disclose your information in response to legal processes or to enforce our terms and conditions.
4. Data Security
We are committed to ensuring your data is secure. We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. This includes encryption, secure servers, and regular monitoring of our systems for potential vulnerabilities.

5. Your Rights
You have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request that we delete your personal data, subject to legal requirements.
Restrict Processing: Request the restriction of your data processing under certain conditions.
Data Portability: Request to receive your data in a structured, commonly used format for transfer to another service provider.

6. Cookies
Our website uses cookies to improve your browsing experience and collect information on how visitors use our website. You can set your browser to refuse cookies, but this may impact your ability to use certain features of our website.

7. Third-Party Links
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices or the content of those websites. Please review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you via email or website notice.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

C1 Gas Heating Services
Email: contact@c1gas-heatingservices.co.uk
Phone: 0131 669 7989